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Shipping Policy

Welcome to The Lancashire Candle Company. This Shipping Policy outlines the details of our shipping process to provide you with a seamless and transparent shopping experience.

1. Order Processing:

  • All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been processed.

2. Shipping Methods:

  • We offer standard shipping for all orders. The shipping carrier and estimated delivery times will be provided during the checkout process.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination address. The total shipping cost will be displayed at checkout before you complete your purchase.

4. International Shipping:

  • Currently, we only offer shipping within the United Kingdom. For international shipping inquiries, please contact our customer service at lancashirecandlecompany@gmail.com.

5. Delivery Time:

  • Delivery times may vary based on your location and the shipping method selected. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to monitor the delivery status of your package.

6. Shipping Delays:

  • While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as weather conditions or other factors beyond our control, may cause shipping delays. We appreciate your understanding in such situations.

7. Order Tracking:

  • Once your order has been dispatched, you will receive an email with tracking information. You can use this information to track the status of your order through the carrier's website.

8. Incomplete or Incorrect Addresses:

  • It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before completing your purchase.

9. Shipping Promotions:

  • From time to time, we may offer shipping promotions. These promotions will be clearly communicated on our website, and specific terms and conditions will apply.

10. Contact Information:

Thank you for choosing The Lancashire Candle Company. We appreciate your business!

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