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Refund Policy

Thank you for shopping at The Lancashire Candle Company. We are committed to providing high-quality products and ensuring your satisfaction. Please review our refund policy for information on returns and refunds.

1. Returns:

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

3. Exchanges:

4. Return Shipping:

  • To return your product, please contact us at lancashirecandlecompany@gmail.com to obtain return authorisation and shipping instructions.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately at lancashirecandlecompany@gmail.com. We will work with you to resolve the issue promptly.

6. Refund Processing Time:

  • Refunds may take some time to process. Please allow 7 business days for the refund to be reflected in your account.

7. Non-Refundable Items:

  • Certain items are non-refundable, including gift cards and downloadable software products.

8. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at lancashirecandlecompany@gmail.com.

9. Contact Information:

Thank you for choosing The Lancashire Candle Company. We appreciate your business!

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