FAQ | Lancashire Candle Co

Where is The Lancashire Candle Company located?

We are proudly based in Lancashire, United Kingdom. All our products are made locally with love and care.
Are your products environmentally friendly?

Absolutely! We prioritise sustainability and eco-conscious practices. From our ingredients to our packaging, every aspect of our production is designed to minimise our environmental impact.
Are your products vegan-friendly?

Yes, all our products are vegan-friendly. We use vegan-friendly essential oils to create our signature scents, ensuring that our products align with ethical and cruelty-free standards.
Where do you source your essential oils?

Our essential oils are carefully sourced from reputable suppliers who share our commitment to quality and ethical practices. We prioritise suppliers that adhere to sustainable and eco-friendly standards.
How can I place an order?

You can place an order directly on our website. Simply browse our product range, add items to your cart, and follow the checkout process. If you encounter any issues, our customer service team is here to assist you.
What if I have an issue with my order?

We strive for customer satisfaction. If you have any issues with your order, please contact our customer service team at help@lancashirecandlecompany.co.uk, and we'll be happy to assist you. We hope these FAQs provide the information you need. Thank you for choosing The Lancashire Candle Company, where eco-consciousness meets exquisite craftsmanship!
What kind of packaging do you use for shipping?

We use 100% recyclable packaging materials for shipping. Our commitment to the environment extends to every step of the process.
What materials are used for your wax melt packaging?

Our wax melt packaging is crafted from 100% recycled paper, ensuring that our commitment to sustainability is reflected even in the smallest details.
What materials are used for your candle and reed diffuser containers?

We use 100% reusable and recyclable glass for our candles and reed diffusers. This not only ensures a high-quality product but also supports our dedication to environmental responsibility.
Where are your products made?

All our candles and reed diffusers are proudly made in Lancashire, United Kingdom. We believe in supporting local craftsmanship and ensuring the highest quality in our products.
Do you conduct animal testing on your products?

No, we do not conduct animal testing on any of our products. We are committed to cruelty-free practices and believe in providing a responsible and ethical choice for our customers.